Privacy Policy
At Scale Labs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to our newsletter or marketing communications
- Request a consultation or quote
- Engage with our services
- Communicate with us via email, phone, or other channels
This information may include:
- Name and contact information (email address, phone number)
- Company information and website details
- Project requirements and business goals
- Payment and billing information (when applicable)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website information
- Device information and screen resolution
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our digital marketing and web development services
- Communication: To respond to your inquiries, provide customer support, and send service-related communications
- Marketing: To send you promotional materials, newsletters, and updates about our services (with your consent)
- Analytics: To analyze website usage and improve user experience
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To process payments, manage accounts, and conduct business operations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Web hosting and cloud storage providers
- Email marketing platforms
- Analytics and tracking services
- Payment processors
- Customer relationship management (CRM) systems
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as:
- Court orders or subpoenas
- Government investigations
- Protection of our rights and property
- Prevention of fraud or illegal activities
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security audits and updates
- Access controls and authentication procedures
- Employee training on data protection
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a structured format
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@scale-labs.com.au
Address: Scale Labs, Digital Growth Agency
Terms of Service
Welcome to Scale Labs. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using Scale Labs' website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Services
Scale Labs provides digital marketing and web development services, including but not limited to:
- Website design and development
- Performance marketing and advertising
- Content creation and marketing
- E-commerce solutions
- Email and SMS marketing
- Analytics and strategy consulting
3. User Responsibilities
Accurate Information
You agree to provide accurate, current, and complete information when using our services and to update such information as necessary.
Prohibited Uses
You may not use our services for any unlawful purpose or to solicit others to perform unlawful acts. This includes, but is not limited to:
- Violating any applicable laws or regulations
- Transmitting harmful, offensive, or inappropriate content
- Attempting to gain unauthorized access to our systems
- Interfering with the proper functioning of our services
- Impersonating any person or entity
4. Service Terms and Conditions
Project Scope and Deliverables
All projects will be clearly defined in a separate agreement or statement of work that outlines:
- Project scope and deliverables
- Timeline and milestones
- Payment terms and schedule
- Revision and approval processes
Client Responsibilities
Clients are responsible for:
- Providing necessary content, materials, and access
- Timely feedback and approvals
- Payment according to agreed terms
- Compliance with applicable laws and regulations
5. Payment Terms
Fees and Payment
Payment terms will be specified in individual service agreements. Generally:
- Invoices are due within 30 days of receipt
- Late payments may incur additional fees
- Services may be suspended for non-payment
- All fees are non-refundable unless otherwise specified
Refund Policy
Refunds are handled on a case-by-case basis and may be provided at our discretion for:
- Services not delivered as agreed
- Cancellations within specified timeframes
- Mutual agreement to terminate services
6. Intellectual Property Rights
Client Content
Clients retain ownership of all content, materials, and intellectual property provided to us. By engaging our services, clients grant us a license to use such materials for the purpose of delivering agreed services.
Work Product
Upon full payment, clients will own the final deliverables created specifically for their project. Scale Labs retains ownership of:
- Pre-existing intellectual property and methodologies
- General knowledge and experience gained
- Rights to use project work for portfolio and marketing purposes
7. Confidentiality
We respect the confidentiality of client information and agree to:
- Keep client information confidential
- Use information only for service delivery purposes
- Implement appropriate security measures
- Not disclose information to unauthorized third parties
8. Limitation of Liability
To the fullest extent permitted by law, Scale Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of data or business interruption
- Third-party claims or damages
- Damages exceeding the amount paid for services
9. Indemnification
Clients agree to indemnify and hold Scale Labs harmless from any claims, damages, or expenses arising from:
- Client's use of our services
- Violation of these Terms
- Infringement of third-party rights
- Client-provided content or materials
10. Termination
Either party may terminate services with written notice. Upon termination:
- All outstanding invoices become immediately due
- Each party retains their respective intellectual property rights
- Confidentiality obligations continue
- Work completed to date will be delivered upon payment
11. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, government actions, or other unforeseeable events.
12. Governing Law
These Terms shall be governed by and construed in accordance with applicable local laws. Any disputes shall be resolved through binding arbitration or in the appropriate courts of jurisdiction.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.
Questions About Terms
If you have any questions about these Terms of Service, please contact us:
Email: contact@scale-labs.com.au
Address: Scale Labs, Digital Growth Agency